Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping Policy
Sylva Jewelry Shop Customer Information
Shipping Policy
Clear shipping costs and dispatch information for warehouse-stocked products and customized orders.
Simple Shipping Costs
Your shipping charge is based on the total value of your order.
$5.99
Orders totaling less than $30
Free
Orders totaling $30 or more
U.S. Warehouse Stock
Stocked products generally arrive within 3-7 days through local carriers such as USPS or UPS.
Customized Orders
Customized products generally arrive within 7-14 days. Please confirm the schedule with our customer service team.
Shipping Times
The applicable timeline depends on whether the product is already stocked in our U.S. warehouse or needs customization.
Products in Our U.S. Warehouse
3-7 daysOrders for available warehouse stock generally arrive within 3-7 days.
- CarriersUSPS or UPS
- TimelineDelivery generally within 3-7 days
- Applies toProducts currently available in the U.S. warehouse
Customized Products
7-14 daysCustomized orders generally arrive within 7-14 days because they require additional production and preparation time.
- TimelineDelivery generally within 7-14 days
- ConfirmationContact customer service for specific information
- Applies toProducts that require customization before shipment
Important Timing Note
The 3-7 day period is the general delivery time for warehouse-stocked products. It is not a guaranteed delivery date.
Customized products generally arrive within 7-14 days. Actual delivery timing depends on production, the carrier, and the destination. Please contact customer service before placing your order if you need a specific schedule.
Need Shipping Information for a Custom Order?
Tell us what you need and our customer service team will help confirm the schedule.