1. Return & Refund Policy

Last Updated: August 30, 2026

This Return & Refund Policy applies to all jewelry products purchased from our official website. By completing an order purchase, you acknowledge and agree to all terms stated below. We strictly control product quality before shipment and provide genuine after-sales service for qualified quality issues.

1.1 Quality Issue Return & Refund Guarantee

We offer unconditional return, exchange, or full refund services for products with confirmed quality problems after delivery. Eligible quality issues include but are not limited to product breakage, damage, surface scratches, wear marks, missing parts, defective craftsmanship, and other non-human-induced product defects. All quality-related after-sales applications are supported within 30 calendar days after customers receive the goods.

1.2 Mandatory Unboxing Video Requirement (Core Rule)

All quality dispute and after-sales applications require a complete, uninterrupted original unboxing video as the only valid proof. No after-sales request will be accepted without compliant video evidence, which is a unified official rule to protect the legitimate rights and interests of both buyers and sellers.

The qualified unboxing video must meet the following standards:

• The video recording starts before the package and product anti-counterfeit seal is opened, completely recording the intact state of the original seal and package.
• The whole process is continuous, unedited, uncut, and unspliced, covering the full process of unpacking, unsealing, and taking out the complete product.
• The video clearly shows the overall appearance and detailed defects of the product.

1.3 Ineligible After-Sales Situations

We reserve the right to refuse returns, refunds, and exchanges under the following circumstances:

• Failure to provide a compliant full unboxing video for quality problem claims.
• Product damage, scratches, wear, and deformation caused by personal use, manual modification, improper maintenance, or human factors after opening the package.
• Torn, damaged, altered, or missing product anti-counterfeit seals and original packaging.
• Custom engraved, custom-sized, and personalized customized products without factory quality defects.
• After-sales applications submitted more than 30 calendar days after order delivery.

1.4 After-Sales Cost Rules

• Confirmed factory quality issues:
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
• Customer voluntary returns (no quality defects): All international shipping fees, tariffs, and platform transaction handling fees shall be borne by the customer, and no handling fee refund is supported.

1.5 Refund Processing Timeline

After we receive and verify the returned products and valid video proof, we will complete the review and process the refund or replacement within 3–7 working days. The refund will be returned via the original payment method, and the specific arrival time is subject to the processing rules of the third-party payment platform.

1.6 Third-Party Inspection Support

All our jewelry products support official third-party laboratory quality inspection and authenticity verification. We recognize all test results issued by formal professional institutions. Any inspection dispute must be accompanied by a complete original unboxing video to take effect.

Last Updated: August 30, 2026

Thank you for shopping with us. This Refund & Return Policy applies to all jewelry products purchased on our official website. By placing an order, you agree to the terms below.

1.1 Eligibility for Returns & Exchanges

We accept returns and exchanges within 30 calendar days from the date you receive your order. To be eligible:

• All items must beunused, unmodified, and in original new condition.
• All original packaging, gift boxes, tags, certificates, and accessories must be intact and returned together.
• Products must not be scratched, worn, resized, repaired, or damaged by human factors.

Customized personalized jewelry (engraved, custom size, custom design) is non-returnable and non-refundable, except for quality defects caused by our production.

1.2 Quality Guarantee

As a professional jewelry manufacturer with 20 years of industry experience and an independent testing laboratory, all our products undergo strict quality inspection before shipment. If you receive defective products, wrong items, or missing accessories due to our mistakes, we will provide free replacement, full refund, or free reshipment services without additional cost within the valid return period.

1.3 Non-Returnable Conditions

We reserve the right to reject return or refund applications under the following situations:

• Return application exceeds the 30-day valid period.
• Products are damaged, worn, modified, or lost accessories due to personal use.
• Custom-made personalized jewelry without quality problems.
• Improper maintenance leads to product oxidation, scratch, or deformation.

1.4 Return Shipping Fee & Handling Fee

• Our responsibility (quality problem, wrong item, missing parts): We bear the return shipping cost and reshipment cost.
• Customer voluntary return (no quality problem): The customer is responsible for all return shipping fees, international tariffs, and handling fees. The original transaction handling fee charged by the payment channel will not be refunded.

1.5 Refund Processing Time

After we receive and inspect your returned items and confirm compliance with return conditions, we will process your refund within 3-7 working days. The refund will be returned to your original payment channel. The actual arrival time depends on the processing rules of your payment provider.

---

1.6 Post-Arrival Inspection & Verification Terms

To guarantee the authenticity, integrity, and quality of all jewelry products, all our items are equipped with original anti-counterfeit security seals before shipment. No product will be delivered without an intact official seal. All return, refund, quality dispute, and product inspection applications must comply with the following unified verification rules:

• Seal Integrity Rule: The original security seal is the only valid proof of intact original packaging. Any return, quality complaint, or inspection application is only acceptable if the seal is unbroken, unopened, and undamaged. Products with torn, cut, altered, or missing seals will be considered manually modified and will not be eligible for return, refund, or free after-sales service.
• Mandatory Full Video Recording: If customers need to apply for product inspection, quality verification, dispute confirmation, or after-sales processing after receiving the package, a complete unboxing video is mandatory. The video must record the entire process continuously without interruption, editing, or splicing, starting from the intact sealed package before opening, covering the whole process of unsealing, taking out the product, and product inspection.
• Official Inspection Support: All of our jewelry products support third-party professional laboratory testing. Customers can send the fully sealed and unopened products for official quality inspection, authenticity verification, craftsmanship testing, and parameter checking. We fully recognize and accept the test results issued by formal professional testing institutions.
• Invalid Verification Situation: Inspection results or dispute claims without complete original unboxing videos, or videos that do not show the intact seal before opening, will be deemed invalid and will not be accepted for after-sales compensation or dispute resolution.

---

2. Shipping Policy

Last Updated: August 30, 2026

This Shipping Policy regulates the order processing, shipping time, delivery rules, and relevant responsibilities for all international orders on our website, ensuring transparent and standardized cross-border delivery services for global customers.

2.1 Order Processing Time

• In-stock products: We will arrange production inspection, packaging, and shipment within 1-3 working days after order payment and information confirmation.
• Customized products: The production cycle is 5-10 working days according to the customization requirements.

Orders will not be processed on weekends and official holidays. The shipping time will be postponed accordingly.

2.2 Shipping Method & Delivery Time

We adopt official international express delivery (UPS/DHL/FedEx) for all overseas orders, with stable timeliness and full tracking service:

• North America / Europe: 3-7 working days
• Other global regions: 5-12 working days

After the goods are shipped, we will send the official tracking number to your email in real time. You can check the logistics status online at any time.

2.3 Customs & Tariff Rules

• All international cross-border shipments may incur local customs duties, import taxes, and handling fees, which are borne by the customer.
• We will strictly declare the product value in accordance with international customs regulations and provide complete commodity documents to assist customs clearance.
• Customs clearance delay, tariff inspection, and temporary detention caused by local customs policies are beyond our control, and we will actively cooperate with customers to solve relevant problems.

2.4 Logistics Exception Handling

• Lost or damaged during transportation: We will verify the logistics situation with the courier company. Once confirmed as logistics responsibility, we will provide free reshipment or full refund.
• Incorrect delivery address: If the delivery failure or wrong delivery is caused by the customer filling in the wrong address, the customer shall bear the corresponding logistics cost and loss.
• Unclaimed package: Packages returned due to long-term unclaimed by customers will be processed according to logistics rules, and the secondary shipping fee shall be borne by the customer.

2.5 Delivery Confirmation

After the logistics system shows “delivered”, it is deemed that the order has been successfully completed. If you do not receive the package after the logistics shows signed, please contact us within 48 hours for verification and processing.

2.6 Policy Update

We reserve the right to update this Return & Shipping Policy irregularly to adapt to business and international logistics rule adjustments. The updated terms will take effect immediately after being posted on the official website.